Privacy policy

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Preamble

The Forêt-Fouesnant Tourist Office processes personal data (hereinafter “Personal Data”) concerning you in connection with the use of this website (hereinafter the “Site”).
As data controller, we respect privacy and protect the personal data of users of our Site.
This policy aims to inform you of the methods of collection, processing and use of Your Personal Data and of your rights in terms of protection of personal data with regard to the applicable provisions in this area, in particular Law 78-17. of January 6, 1978 relating to data processing, files and freedoms known as “Data processing and freedoms” in its latest version and with the RGPD (General Data Protection Regulation) in application since May 25, 2018.

Article 1 – Scope of this personal data protection policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on – or through – the Site.

The Forêt-Fouesnant Tourist Office collects Personal Data (online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.

The notion of Personal Data refers to any information relating to an identified or identifiable natural person. A person is “identifiable” when he can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements of his own.

“Non-Personal Data” corresponds to information that does not allow a person to be identified.

Article 2 – Places of storage of Personal Data

All Personal Data is stored exclusively in France, by our web hosting provider:

OVH
2 Kellermann Street
59100 Roubaix – France
www.ovh.com

Article 3 – Data controller

The person responsible for processing Your Personal Data is: the La Forêt-Fouesnant Tourist Office – CDG29; certain technical services (Hosting) are entrusted to our technical service providers (IRIS Interactive). In accordance with Article 28 of the RGPD, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to it not provided for in the service contract and which requires it to implement technical measures and that meet the requirements of security and protection of personal data.

Article 4 – Data collected

Personal Data

Personal Data may include the following:

  • Name,
  • First name,
  • Address,
  • Phone number,
  • Email address

And any other Personal Data that may be relevant for the purposes set out below.

Note for visitors and users of the Site: certain functions and characteristics of the Site can only be used if You provide the Forêt-Fouesnant Tourist Office with certain Personal Data when You visit or use the Site. You are free to provide or not, all or part of Your Personal Data.

However, if You choose not to provide them, such a decision could prevent the achievement or satisfactory achievement of the objectives described below, certain services and certain features of the Site may not function properly and / or You will be refused the access to certain pages of the Site.

Cookies and other trackers

The Site may use cookies or other technologies that may collect or store Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data concerning Your browsing on the Site.

Cookies can be permanent (and remain after Your disconnection from the Site in order to be used during Your subsequent visits to the Site) or temporary (and disappear as soon as You disconnect from the Site).

The Forêt-Fouesnant Tourist Office uses cookies to improve your user experience, in particular by:

  • allowing a service to recognize Your hardware, so You won’t have to provide the same information multiple times in order to perform the same task;
  • recognizing the username and password You have already provided so that you do not have to re-enter them on every web page that requests them.

The Forêt-Fouesnant Tourist Office uses cookies to analyze traffic and data on the Sites in order to:

  • measure the number of users of the services, thereby making them easier to use and ensuring their ability to respond quickly to Your requests;
  • help the Forêt-Fouesnant Tourist Office to understand how users interact with the services in order to improve them.

The Forêt-Fouesnant Tourist Office may also use the services of third-party providers for the purpose of performing the services on its behalf and in particular for:

  • analyze Your browsing habits and measure the audience for the Sites and Applications;
  • analyze Your areas of interest and provide You with targeted marketing or advertising offers;
  • allow you to share the content of the Application Sites with other people on social networks or to let these other people know what You are watching or what You think (eg the “Like” button on Facebook)

In this case, invisible “pixels” and cookies provided by these third-party providers could be used and stored. When transmitting the information generated by these cookies, the cookie settings ensure that the IP address is made anonymous before geolocation and before storage. Our service providers will use this information for the purposes of evaluating Your use of the Site, writing reports on the activity of the Site for the Forêt-Fouesnant Tourist Office, and providing You with better services and advertising targeted to Your needs. They will not associate your IP address with any other of their data.

When you browse the Site, cookies are enabled by default and data can be read or stored locally on your hardware. You will be notified the first time You receive a cookie and You can thus decide to accept or reject it. By continuing to use the Sites, You expressly accept the use by the Forêt-Fouesnant Tourist Office of such cookies.

You can also configure Your browser to systematically refuse cookies (including cookies used for audience measurement purposes). However, if this is the case, certain functionalities and features of the Site may not function properly and You may not be able to access certain parts or services of the Site.

If you wish to modify or delete your information, please refer to Article 8: Your rights.

You can access your cookie management panel to configure the storage and reading of cookies.

Data retention

By type of data:

  • Civil status data (name, first name, postal address, etc.): 3 years max. ;
  • Connection data: 3 years max. ;
  • Location data = 48h;

We only keep Your Personal Data for a period of time necessary and proportionate to the purpose for which they were collected, namely for a maximum period of 3 years from the last exchange you had with us and carried out at your initiative.

Beyond the aforementioned periods, your data will be purely deleted or anonymized.

Article 5 – Purposes of the collection of personal data

As indicated above, You provide Your Personal Data on a voluntary basis.
Personal Data is generally collected for the needs of the activity of the Forêt-Fouesnant Tourist Office such as improving the marketing and advertising efforts of the Forêt-Fouesnant Tourist Office, better adaptation of L ‘products and services. Forêt-Fouesnant Tourist Office to customer needs or compliance with reporting obligations provided for by law, and other similar activities.
The Forêt-Fouesnant Tourist Office collects and uses Personal Data concerning You for the purposes of its activity and in particular for the following purposes:

We process your data in whole or in part for the purposes of:
The data is transmitted by the user of the site who wishes to send a request for information, brochures, a remark. The information collected from this form is sent to the reception service which will respond to requests and ensure customer satisfaction. The maximum retention period for your data is 36 months.

Subject to applicable local legislation, by providing Your e-mail address, You expressly authorize the Forêt-Fouesnant Tourist Office to use it with other Personal Data useful to send You commercial or marketing messages.

The Forêt-Fouesnant Tourist Office is also likely to use Your e-mail address for administrative purposes or other non-marketing purposes (for example, to notify You of important changes to the Site).

Article 6 – Conditions for processing and storing personal data

The “processing” of Personal Data includes in particular the use, conservation, recording, transfer, adaptation, analysis, modification, declaration, sharing and destruction of Personal Data depending on what is necessary in view of the circumstances or legal requirements.

All Personal Data collected is kept for a limited period depending on the purpose of the processing and only for the period provided for by the applicable legislation.

All Personal Data collected is stored in Metropolitan France.

Article 7 – Links to websites not controlled by the Forêt-Fouesnant Tourist Office

The Site may provide links to third party websites that may be of interest to You.

The Forêt-Fouesnant Tourist Office has no control over the content of third-party sites or the practices of these third parties in terms of the protection of the Personal Data that they may collect. Consequently, the Forêt-Fouesnant Tourist Office declines any responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to find out about the personal data protection policies of these third parties.

Article 8 – Transfer of personal data

In the event of access to the Site from a country which is not a member of the European Union whose legislation relating to the collection, use and transfer of data differs from those of the European Union, we draw your attention to the fact that by continuing to use the Site, which is governed by French law, the corresponding Terms of Use and this Policy, You transfer Your Personal Data to the European Union and consent to this transfer.

Your Personal Data may be disclosed within the Forêt-Fouesnant Tourist Office for the purposes set out in Article 3 of this Policy.

The Forêt-Fouesnant Tourist Office may transfer Your Personal Data outside the European Union, provided that it ensures, before transferring it, that entities outside the European Union offer an adequate level of protection, in accordance with to the European legislation in force.

If the Forêt-Fouesnant Tourist Office learns that a third party to which the Forêt-Fouesnant Tourist Office has communicated Personal Data for the purposes set out in Article 3 above, is using or disclosing Personal Data without complying with this Policy or in violation of applicable law, the Forêt-Fouesnant Tourist Office would take all reasonable measures to prevent or put an end to such use or disclosure.

You also have the right to authorize or not the Forêt-Fouesnant Tourist Office to use Your Personal Data for a purpose other than those for which this Personal Data was initially collected. You can object to this use by referring to Article 8 below.

The Forêt-Fouesnant Tourist Office may also be required to transfer Your Personal Data to third parties if the Forêt-Fouesnant Tourist Office considers that such a transfer is necessary for technical reasons (for example, for accommodation services by a third party) or to protect its legal interests (for example, in the event of sale of assets to a third party company, change of control or total or partial liquidation of L’Office de Tourisme de Forêt-Fouesnant).

In addition, the Forêt-Fouesnant Tourist Office may share Your Personal Data with the reseller on whom You depend or assigned to the territory in which You are located for the needs of the Forêt-Fouesnant Tourist Office activity. The Forêt-Fouesnant Tourist Office may also share your Personal Data with business partners when the Forêt-Fouesnant Tourist Office and the commercial partner jointly sponsor an event or jointly participate in a marketing promotion in which You are engaging.

The Forêt-Fouesnant Tourist Office may communicate Your Personal Data if the law requires it or if the Forêt-Fouesnant Tourist Office considers in all good faith that such disclosure is reasonably necessary to comply with a legal procedure (for example example, a warrant, a subpoena or any other court decision) or to protect the rights, property or personal safety of the Forêt-Fouesnant Tourist Office, our customers or the public.

If the applicable legislation allows it, the Forêt-Fouesnant Tourist Office may also share Your Personal Data with third parties in order to provide You with targeted marketing or advertising offers.

These transfers may take place via the Internet or by any other method deemed appropriate by the Forêt-Fouesnant Tourist Office in accordance with applicable legislation and the internal security policies of Groupe L’Office de Tourisme de Forêt-Fouesnant.

Article 9 – Your rights

Your right to access and rectify your data

You have the right to access and have your personal data corrected.

You can ask us that your personal data be, depending on the case, rectified, completed if they are inaccurate, incomplete, equivocal or out of date.

Your right to erasure of your data

You can ask us to erase your personal data when one of the following reasons applies:

  • personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • you withdraw the consent previously given;
  • you object to the processing of your personal data for legitimate reasons;
  • the processing of personal data does not comply with the provisions of applicable laws and regulations.

However, the exercise of this right will not be possible when the retention of your personal data is necessary under the laws or regulations and in particular, for example, for the establishment, exercise or defense of legal claims.

Your right to limit data processing

You can request the limitation of the processing of your personal data in the cases provided for by law and regulation.

Your right to object to data processing

You have the right to object to the processing of personal data concerning you when the processing is based on the legitimate interest of the controller.

Your right to the portability of your data

Since May 25, 2018, you will have the right to the portability of your personal data.

The data on which this right can be exercised are:

  • only your personal data, which excludes anonymized personal data or data that does not concern you;
  • declarative personal data as well as the personal operating data mentioned above;
  • personal data which does not infringe the rights and freedoms of third parties, such as those protected by business secrecy.

This right is limited to processing based on consent or on a contract as well as personal data that you have personally generated.

This right does not include derived data or inferred data, which are personal data created by the Forêt-Fouesnant Tourist Office.

Your right to withdraw your consent

When the data processing that we carry out is based on your consent, you can withdraw it at any time. We will then stop processing your personal data without the previous operations for which you had consented being called into question.

Your right to lodge an appeal

You have the right to lodge a complaint with the CNIL on French territory, without prejudice to any other administrative or judicial appeal.

Your right to set postmortem directives

You have the possibility to define guidelines relating to the conservation, erasure and communication of your personal data after your death with a trusted third party, certified and responsible for ensuring that the will of the deceased is respected in accordance with the requirements of the applicable legal framework.

How to exercise your rights

All the rights listed above can be exercised:

  • by post to the following address: office de tourisme 1 place de la Baie 29940 La Forêt-Fouesnant, attaching a copy of your identity card and proof of address;
  • via our protection.donnees@cdg29.bzh address. A procedure will then be sent to you in order to validate your identity.

Note: the documents sent as part of this procedure will be purely destroyed, and any data potentially collected during the procedure will be permanently deleted at the end of the latter.

Also note that all requests that do not meet these guidelines will be ignored.

We undertake to respond to these requests within 1 month of receiving the request. This period may be extended by 2 months depending on the complexity and the number of requests received, i.e. 3 months in total.

If you have an account, you can exercise Your rights of access and rectification by logging into your account.

However, when it comes to exercising the right to information, we may not have an obligation to act on it if:

  • you already have this information;
  • the recording or communication of your personal data is expressly provided for by law;
  • communication of information proves impossible;
  • providing information would require disproportionate effort.

Article 10 – Data security and recipients

The Forêt-Fouesnant Tourist Office takes care to protect and secure the Personal Data that You have chosen to communicate to it, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorized third parties.

The Forêt-Fouesnant Tourist Office has taken physical, electronic and organizational protection measures to prevent any loss, misuse, unauthorized access or dissemination, alteration or possible destruction of this Personal Data. Among these protection measures, the Forêt-Fouesnant Tourist Office incorporates technologies specially designed to protect Personal Data during their transfer. However, despite the efforts of the Forêt-Fouesnant Tourist Office to protect Your Personal Data, the Forêt-Fouesnant Tourist Office cannot guarantee the infallibility of this protection due to inevitable risks that may arise during the transmission of Personal Data. .

All Personal Data being confidential, their access is limited to employees and service providers of the Forêt-Fouesnant Tourist Office who need it in the performance of their mission. All persons with access to Your Personal Data are bound by an obligation of confidentiality and risk disciplinary action and / or other sanctions if they do not comply with these obligations.

However, it is important that You exercise caution to prevent unauthorized access to Your Personal Data. You are responsible for the confidentiality of Your password and the information contained in Your account. Therefore, You must make sure to close Your session in case of shared use of the same computer or the same terminal.

Article 11 – Conflict resolution

Although the Forêt-Fouesnant Tourist Office has taken reasonable measures to protect Personal Data, no transmission or storage technology is completely foolproof.

However, the Forêt-Fouesnant Tourist Office is concerned with ensuring the protection of Personal Data. If You have reason to believe that the security of Your Personal Data has been compromised or that they have been misused, You are invited to contact the Forêt-Fouesnant Tourist Office at the following address: protection.donnees@cdg29.bzh

The Forêt-Fouesnant Tourist Office will investigate complaints concerning the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set out in this Policy.

Unauthorized access to Personal Data or its misuse may constitute an offense under local law.

Article 12 – Contact

For any questions concerning this Policy, to no longer receive information from the Forêt-Fouesnant Tourist Office or for any request to rectify, supplement, update or delete Your Personal Data, You can send a letter email to the following email address: protection.donnees@cdg29.bzh

Article 13 – Date of entry into force and revisions of the personal data protection policy

This Policy may be updated according to the needs of the Forêt-Fouesnant Tourist Office and the circumstances or if required by law. We therefore invite you to regularly take note of the updates.

Last modification: 05/28/2021